Customer Success Manager

Istanbul, Turkey • Customer Experience / Customer Success • Full-time

A BIT ABOUT US

Talentics is an innovative recruiting software and an HR tool that makes it easy for candidates and HR teams to make the hiring process easier, faster, and smarter. Talentics is designed for the ease of the HR teams. 

Developed by HR people, for the HR people, Talentics provides unique features that allow the companies and HR teams to connect with the right talent, build strong relationships, and make the hiring process smooth for all.


YOUR TASKS & RESPONSIBILITIES

  • Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
  • Implementation of key customers
  • Definition of project goals and competent consulting for the implementation and digitalization of HR processes
  • Support the improvement of our product to create the greatest possible added value for all our customers
  • Conception and execution of Yearly Business Reviews of your customers while being a trusted advisor in terms of HR digitization
  • Support of our sales team in negotiations with potential key customers


DESIRED SKILLS & EXPERIENCE

  • 3+ years of Recruitment or HR Transformation and Enablement, HR Consulting or Project Management
  • Excellent communication skills both with customers and within an organization
  • Strong track record of identifying customer needs and successfully implementing long-term software solutions
  • Strong track record of defining and executing against key performance indicators
  • Ability to challenge team members and be challenged to achieve team goals
  • Proactive interest to increase customer satisfaction and deeper customer relationships
  • Comfortable and willing to be a hands-on contributor, on-site with customers
  • Demonstrated passion for HR and People Management
  • Fluent English speaker


YOUR LEARNINGS

  • Project management and structuring of complex issues
  • Customer Communication, Requirements Management & Stakeholder Management
  • You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business".
  • Independent and solution-oriented work in a dynamic and intercultural environment
  • Detailed insights into the processes of other departments with direct or indirect customer contact
  • Expansion of your personal and professional network with key players in the HR market